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Frequently Asked Questions

What happens if my site exceeds my monthly data transfer limit?

What happens if I need more disk space?

Can I change from one plan to another?

Can I write my own programs and run them on the Server?

Can I publish "adult oriented" material on my Site?

Is commercial use of accounts permitted?

Can I have multiple E-mail addresses?

Can I have Auto-responders for my E-mail?

Is there any limit to the amount of E-mail I can send?

How much E-mail can I store in my mailbox?

Can I run an E-mailing programme from my site?

Can I host more than one (1) business on my site?


What happens if my site exceeds my monthly data transfer limit?

If your site exceeds your monthly data transfer limit each additional 10 MB (daily average) transfer is charged at $4/ month. For example, if your limit is 600MB per month (eg. Planet HomePage Small Site) a 12k web page could be transferred half a million times before the 600MB limit is exceeded.

Remember, even, if there are a lot of graphics on your site, a graphic which appears on multiple pages is only transferred once, but any e-mail you receive to a mailbox or alias with Planet HomePage will add to the monthly data transfer amount.


What happens if I need more disk space?

Additional disk space is available at $3/MB/month. If you have an ongoing requirement for additional storage then we advise discussing a custom rate with Planet HomePage to more effectively meet your needs.


Can I change from one plan to another?

You may change plans at any time by advising Planet HomePage direct or through the update facility located at our update facility.

The new monthly rate will automatically apply from the next billing month. If you are moving to a higher plan, you will be charged the difference between the new set-up and your original set-up plus a pro-rata adjustment for the different monthly rate. There are no additional charges when moving to a lower plan.

NOTE: All costs are exclusive of any domain name hosting or set-up charges.


Can I run my own programs on the server?

Our Fully Featured Site gives you access to SQL servers and the ability to run your own programs and PERL scripts on the server. However Customers are not be allowed to use excessive amounts of CPU processing on any of the servers.


Can I publish "adult oriented" material on my site?

This is not permitted due to technical concerns about maintaining the quality of our service for our entire customer base . Adult oriented sites generate a unique pattern of access that is mostly incompatible with general-purpose web hosting services. We have chosen to focus on our general-purpose hosting services rather than pursue any special arrangements to support adult-oriented sites.

There are many adult-oriented providers operating so you should have no trouble finding a host for such a site. However, a successful site for such an application will be quite expensive. Adult-oriented sites at Planet HomePage will be removed when detected.

In general terms, Planet HomePage is not responsible for the site content of our customers and does not regularly scrutinise site content. As such the responsibility to conform with the Planet HomePage Acceptable Use Policy lies with the user.


Is commercial use of accounts permitted?

This is perfectly acceptable as Planet HomePage does not distinguish between private or commercial customers.


Can I have multiple E-mail addresses?

Yes, each plan (except Site Saver without E-mail) comes with a fixed level of mail services which can be increased at any time by contacting Planet HomePage or through our update facility.

Additional POP3 mailboxes with their own passwords for receiving mail at different addresses are charged at $3/month.

There is no charge for E-mail re-directs to existing mailboxes, or Auto-responders.


Can I have Auto-responders to my E-mail?

Yes, you can add almost any number of Auto-responders from within your account under any plan (except Site Saver without E-mail) by contacting Planet HomePage or through our update facility.

Each additional Auto-responder over the number of mail responses included with your hosting plan are charged at $1/month.

This and other features of our accounts are intended to be used in direct relation to the development of your own web presence and re-sale of such facilities is not permitted.


Is there any limit to the amount of E-mail I can send?

There is no limit to the amount of E-mail that you can send, however all out-going E-mail messages are included in the monthly data transfer amount. Consequently If you E-mail 10,000 users a 1K E-mail message then you have contributed 10MB to your monthly data transfer.

Planet HomePage does not permit 'spamming'!


How much E-mail can I store in my mailbox?

Normally if you are downloading your E-mail regularly or using a "redirect" to forward your E-mail to another location then the size of your mailbox will be zero. If you don't check your E-mail regularly and a large amount builds up in your mailbox it is counted as part of your "allocated storage". If you plan to store large volumes of E-mail (this would be considered unusual) then you may need to increase the amount of "Allocated Storage" for your hosting plan.


Can I run an E-mailing programme from my site?

No, mass junk mailing, spamming and E-mail bombs are prohibited as they are incompatible with the type of service offered by Planet HomePage. If we receive a significant number of complaints from Internet users then we reserve the right to terminate our agreement with you.


Can I host more than one (1) business on my site?

You may display web pages for more than one business, but would be restricted in the domain naming and mail handling for such sites and we would encourage you to consider discussing an alternative arrangement with Planet HomePage. You are however not permitted to re-sell our services, Auto-responders or CGI access to other 3rd parties.

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